Student Complaint & Grievance Procedure
Please read and review the following information to learn how to obtain assistance to resolve any difficulty you may experience at Napa Valley College. Become informed!
To see ALL NVC POLICIES, go to the NVC Board Policy Manual in BoardDocs(click on the Policies tab on the upper right-hand corner; then select Chapter 5 - Student Services), or find them in the NVC College Catalog.
AP 5530 provide a prompt and equitable means of resolving student grievances. These procedures shall be available to any student who reasonably believes a college decision or action has adversely affected his/her status, rights, or privileges as a student.
Adopted December 1, 2005; Last Revised December 14, 2023
Non-Instructional complaints, which include difficulties with services such as enrollment, advising, financial aid, student support programs, student success centers & more, are addressed by the Office of Student Affairs.
Questions:
(707) 256-7362 or (707) 256-7363
Building 1300, Room #1330
[email protected]
Instructional Compliants, which include difficulties within a classroom or academic program, are addressed by the Office of Academic Affairs.
Questions:
(707) 256-7150
Building 1500, Room #1532
[email protected]
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
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To the Accrediting Commission for Community and Junior Colleges (ACCJC) at https://accjc.org/complaint-process/ if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
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To the CCC Chancellor’s Office by completing the Complaint Form if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
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To the Chancellor's Office legal division if your complaint involves unlawful discrimination.
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Community college students may also file an unlawful complaint with teh Office of Civil Rights of the U.S. Department of Education (OCR). See section "How to File a Complaint with the Office of Civil Rights." You may file file an electronic complaint form at the following website. You may also email OCR's Discrimination Complaint Formor your own signed letter to [email protected].
- Distance Education